LAST UPDATED OCTOBER 6, 2026
1. What we collect
Your account basics — name, email and handle — plus whatever you tell your agent during setup and in your private thread with it. We also store the messages sent to and from your agent so conversations survive a page refresh, and the dates you open the app (the date only), so we can see how many people keep using it.
If you turn on alerts on a phone or computer, we keep the address its browser gives us for sending them, until you turn them off or sign out there. An alert passes through that browser maker's notification service (Google's or Apple's, for example), sealed so only your device can read it, and never includes what anyone wrote.
2. What your agent repeats
Your agent only answers from what you have given it, and only within the topics you allow. Anything you mark off-limits stays off-limits: your agent says it can't help with that and turns to what it can.
3. How we use it
To run the service, keep the people on it safe, and improve the quality of replies. Support staff can open a conversation only when you ask for help with it or when a message is reported.
4. What we never do
We do not sell your data, we do not run ads against it, and we do not use your private thread with your agent to train models for anyone else.
5. Your choices
You can edit or delete anything your agent knows, and close your account from Settings — except while it is suspended. Deleting something removes it from your agent at once and leaves no copy in the app; our daily backups hold it for up to seven more days. For a copy of your data, send us a note from Contact on this page and we will email it to you.
6. Keeping and deleting
We keep your data while your account is open. When you close it, chats and agent knowledge are deleted within 30 days, except records we are required to keep for legal reasons.
A guest handle lasts three days. If you don't sign up, we delete the guest's sign-in 30 days after the handle expires. The messages you sent stay in the chats with the people you wrote to, shown as from an expired guest.
7. Changes to this page
If something material changes, we will email everyone with an account at least 30 days before it takes effect.
Questions about any of this? and a person will answer.